Help centre

Step-by-step guides for everyone on your team, from clocking in to closing the day.

Getting started

Logging in and setting your passwordHow to get into ScoopHQ for the first time, accept an invite, and reset a forgotten password.Everyone3 min Getting around the appWhere everything is on your phone and on a computer, plus notifications, dark mode and getting help.Everyone3 min Your home screenWhat you'll see on Home, and how it changes for team leaders, managers and owners.Everyone3 min

Rota & time

Clocking in and outClock in and out from your phone at the start and end of every shift.Everyone2 min Your rota and asking for coverSee your shifts, and ask your team to cover a shift you can't make.Everyone3 min Requesting holidayBook time off, including half days, and see who else is off.Everyone2 min Building and publishing the rotaAdd shifts, keep an eye on labour cost, and publish the week so your team knows when they're working.Team leaders & managers5 min Approving holidays and coverApprove or deny holiday requests and shift cover, and set holiday limits for busy periods.Team leaders & managers3 min Timesheets, corrections and reportsCheck the week's clock-ins, fix mistakes, and download timesheets for payroll.Managers & owners3 min The drivers rotaPlan delivery drivers each week, fill empty slots, and share the rota with drivers.Team leaders & managers4 min

Chat & announcements

Messages and team chatChat with your whole team, your store or one person, and share photos, files and polls.Everyone4 min AnnouncementsRead and acknowledge important updates, and post announcements to your team.Everyone2 min

Daily operations

ChecklistsComplete opening, closing and cleaning checklists, with photo proof, and create your own.Everyone3 min Start of day and end of dayOpen the day, then close it with sales, cash, driver wages and the closing checklist.Team leaders & managers5 min Supplier invoices and receiptsSnap or email supplier invoices, let ScoopHQ read them, and send them to QuickBooks.Managers & owners4 min

Food safety

Food safety: daily checksRecord fridge, freezer and hot-hold temperatures, cooking temperatures, deliveries and cleaning.Everyone5 min Food safety: setup, records and inspectionsSet up equipment and cleaning, keep your HACCP plan and staff certificates up to date, and create the inspector PDF.Managers & owners5 min

Training

Doing your trainingWork through your training modules, pass the quiz and earn certificates.Everyone2 min Creating and assigning trainingBuild your own training modules with lessons and a quiz, choose who does them, and recognise your team.Managers & owners4 min

Running your organisation

Adding sites and peopleSet up your sites, invite your team, and give people the right role.Owners & admins5 min Pay rates and labour costSet each person's hourly rate so ScoopHQ can work out your labour cost.Owners & admins2 min Roles and permissionsChoose exactly what managers, team leaders and staff can do.Owners & admins2 min Your organisation, branding and billingUpdate your business details and branding, see your plan and invoices, and choose who can manage the organisation.Owners & admins3 min

Not using ScoopHQ yet?

Rotas, clock-ins, food safety, training and team chat in one app, for businesses of every size.