Rota & time
Clocking in and out
Clock in and out from your phone at the start and end of every shift.
Everyone
2 min readClocking in
- 1When you arrive, open ScoopHQ. The clock is at the top of Home (or go to More → Time Clock).
- 2If you work at more than one site, check the right store is picked.
- 3Tap Clock in. Your phone checks you're at the store, so allow location when asked.
- 4You'll see ON SHIFT NOW and a timer.
You can clock in up to an hour before your shift starts.
No shift on the rota?
If you're covering someone or were asked to come in, you can still clock in.
- 1Tap Clock in. You'll see No scheduled shift.
- 2Type a short reason, like "Covering for Sam".
- 3Tap Clock in anyway.
Clocking out
- 1Before you leave the store, tap Clock out.
- 2Tap Clock out again to confirm.
You'll get a reminder when your shift starts and five minutes before it ends.
If it won't let you
- You're … from the store: you need to be on site. Step outside or near a window and try again.
- Location permission denied: turn on location for ScoopHQ in your phone's settings.
- This store has no location set: ask your manager to set the store's location.
- Forgot to clock in or out? Tell your team leader or manager. They can correct it.