Help centre

Getting started

Getting around the app

Where everything is on your phone and on a computer, plus notifications, dark mode and getting help.

Everyone
3 min read

On your phone

  • The bar at the bottom has Home, Rota, Messages, Checklists and More.
  • More has everything else: Time Clock, Holidays, Training, Announcements, Food Safety, Settings, Support and so on. You only see the sections your organisation uses.

On a computer

  • Everything is listed down the left-hand side.
  • The Scoop Support button sits in the bottom right corner.

Notifications

  1. 1Tap the bell at the top to see your latest notifications. A red number shows how many are unread.
  2. 2Tap one to open it, or tap Mark all read.
  3. 3Tap View all notifications for the full list.

Need some peace? Go to Settings → Notifications → Mute Push Notifications and pick 1h, 2h, 4h or 8h. You'll still be alerted if someone tags you by name or uses @everyone.

Choosing which notifications you get

  1. 1Go to Settings → Notifications.
  2. 2Under Notification Preferences, turn off anything you don't want on your phone: Messages, Announcements, Checklists, Rota & shifts or Holidays.
  • Everything still shows in the bell inside the app.
  • Food safety alerts always come through.

Your name, photo and phone number

  1. 1Go to Settings → Profile.
  2. 2Tap the camera to change your photo.
  3. 3Update your Full Name or Phone Number and tap Save Changes. Your phone number is only seen by you and your admins.

Dark mode and colours

  1. 1Go to Settings → Appearance.
  2. 2Turn on Dark Mode, or pick a Theme colour for buttons and highlights.
  3. 3Tap your chosen colour again to go back to the standard colours. Your choice follows you to every device.

Getting help

  1. 1On your phone go to More → Support. On a computer, click Scoop Support in the bottom right.
  2. 2Type your question. You'll get an answer straight away.
  3. 3Need a person? Tap Talk to a person and the ScoopHQ team will reply in the same chat.

Not using ScoopHQ yet?

Rotas, clock-ins, food safety, training and team chat in one app, for businesses of every size.

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