Messages and team chat

Your chats

• All Staff is pinned at the top. Everyone in the organisation is in it.
• Each store has its own chat. You're added when you join the store.
• Direct messages are between you and one person.

Messaging someone

1. 1Tap Messages → New Message.
2. 2Search for the person and tap their name.
3. 3Tap Start Chat.

Photos, files and polls

1. 1Tap the paperclip.
2. 2Choose Gallery, Camera, File or Poll.
3. 3Photos are shrunk automatically so they send quickly.

Replies, reactions and more

Press and hold a message (or hover on a computer and click the three dots) to:

• Reply to it, or react with an emoji.
• Star message to find it again later under Media, docs & links → Starred.
• Forward message, Copy message or Edit your own.

Mentions

• Type @ and pick a name to tag someone. They're alerted even if they've muted the chat.
• Use @everyone in a group chat to alert the whole chat.

Muting a chat

1. 1Tap the bell at the top of the chat.
2. 2Pick how long: 4 hours, 8 hours, 1 day, or until you turn it back on.

Creating channels (if allowed)

1. 1Tap New Message → Channel.
2. 2Give it a Channel Name, add members (or tap Add by Filter to add a whole team or role).
3. 3Tap Create Channel.